• Monitors and responds to system, communications, and client problems via our Zendesk ticketing system.
• Provides maintenance and general day-to-day running of the helpdesk system – Zendesk.• Takes ownership of multiple different IT tools/applications, providing full setup/configuration/support.• Deals with walk-up requests and ticket/call escalations from third-party first line support.• Inputs issues and resolutions of problems into Zendesk with adherence to best-of-class ticket fundamentals.• Adheres to the employee onboarding/employee status changes/terminations (SAF) process and is responsible for the completion of all requirements for new hires, role changes and account terminations.• Work with the Manager, Vessel IT Systems, and wider support team to ...