IT Technical Support

Full-time IT & Technology

Responsibilities

• Diagnose and troubleshoot issues related to networks, computer systems, hardware, and software
• Provide technical support to customers for the companys software products and application systems.
• Ensure system issues are resolved efficiently to minimize operational disruptions.
• Deliver real-time support via telephone and live chat to customers and internal departments.
• Identify and escalation recurring incidents to ensure appropriate long-term solutions are implemented.
• Log and track all inquiries and support calls, keeping customers consistently updated on progress and resolutions.
• Create and maintain process documentation, procedures, and user‑specific materials, including records of resolved issues.
• Communicate technical concepts in clear, non‑technical language to assist customers in troubleshooting.
• Perform other IT‑related duties as assigned.

Requi...