Location
taguig, metro manila, Philippines
Posted
July 27, 2026
Job Description
RESPONSIBILITIES
The Employee will:
- Oversee and maintain computer hardware, software, network and other peripherals
- Resolve technical issues and respond on service requests in a timely manner.
- Endpoint support (Sophos, Intune, AD, M365, etc)
- Handle onsite/colocation equipment (server rack, structured cabling, etc)
- Provide after office hours' coverage as part of an on-call rotation schedule for SLA support as needed.
- Ability to track and record resolution time in any ticketing system (e.g. ServiceDesk Plus, ServiceNow, etc).
- Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues.
- Ensure that all actions and discussions pertaining to issues escalated are documented.
- Participate in the post-incident review discussion and post-resolution follow-up meetings.
- Assist in developing help sheets and knowledge base articles for...