IT System Analyst

Full-time Other-General

Role Purpose

The System Analyst is responsible for analyzing, supporting, and improving the bank's business and technology systems by acting as a key link between business stakeholders, system managers, vendors, and IT teams . The role focuses on requirements analysis, system documentation, issue resolution, change support, and governance , ensuring systems operate reliably, securely, and in compliance with the bank's policies and regulatory requirements.

Key Responsibilities System Analysis & Support

• Analyze business requirements and translate them into functional and system requirements.
• Support day-to-day system operations, including issue analysis, root-cause identification, and coordination with technical teams and vendors.
• Act as a point of contact for system-related queries, enhancements, and defect resolution.
• Ensure system changes and fixes align with approved requirements and business expecta...