Location
la trinidad, benguet, Philippines
Posted
July 16, 2026
Job Description
System Administration & Platform Management
- Administers physical and virtual servers, operating systems, and core infrastructure platforms
- Plans and distributes workload (tickets, planned maintenance, site support) to ensure timely and consistent delivery
- Tracks team performance, quality of resolution, and adherence to standards and procedures
- Coaches and develops staff capability through mentoring, guided troubleshooting, and process discipline
- Serves as first escalation point for site-impacting incidents and recurring operational issues
IT Service Delivery & Support Management
- Ensures incidents and service requests are logged, categorized, and resolved within agreed timelines and priorities
- Oversees execution of frontline support activities including endpoint troubleshooting, user support, and onsite coordination.
- Coordinates with NOCC, plant operations, and OT teams when...