Location
Westerville, OH, United States
Posted
June 24, 2026
Job Description
Job Description
A client of Insight Global is seeking an experienced IT Support Technician (Tier 1–2) to provide day-to-day technical support across the US organization. This individual will be responsible for troubleshooting basic hardware, software, and user access issues while serving as a key point of contact for end users. The role also includes a strong focus on new hire onboarding, including workstation setup, device provisioning, and account creation.
Key Responsibilities
Provide Tier 1–2 support by troubleshooting and resolving basic hardware, software, and system issues
Manage user accounts and access, including password resets, account creation, and permissions (Active Directory or similar tools)
Respond to and resolve tickets through a service desk platform, prioritizing based on urgency and business impact
Support and review active software licenses to make sure they are allocated properly
New Hire & Hardware Setup (Major Focus)
Set up and dep...
A client of Insight Global is seeking an experienced IT Support Technician (Tier 1–2) to provide day-to-day technical support across the US organization. This individual will be responsible for troubleshooting basic hardware, software, and user access issues while serving as a key point of contact for end users. The role also includes a strong focus on new hire onboarding, including workstation setup, device provisioning, and account creation.
Key Responsibilities
Provide Tier 1–2 support by troubleshooting and resolving basic hardware, software, and system issues
Manage user accounts and access, including password resets, account creation, and permissions (Active Directory or similar tools)
Respond to and resolve tickets through a service desk platform, prioritizing based on urgency and business impact
Support and review active software licenses to make sure they are allocated properly
New Hire & Hardware Setup (Major Focus)
Set up and dep...