Location
Longton, Staffordshire, United Kingdom
Posted
July 11, 2026
Job Description
IT Support Technician - Stoke on Trent
On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities:
Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
Maintain accurate and up-to-date customer technical documentation.
Continuously develop your skillset to stay updated with emerging technologies and trends.
Contribute to the professional growth and developmen...
On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
Responsibilities:
Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
Maintain accurate and up-to-date customer technical documentation.
Continuously develop your skillset to stay updated with emerging technologies and trends.
Contribute to the professional growth and developmen...