Location
singapore, singapore, Singapore
Posted
June 05, 2026
Job Description
Support Duties
- Provide both scheduled and ad hoc IT support to clients, ensuring timely and effective resolution of issues.
- Troubleshoot IT infrastructure and end-user desktop applications via onsite visits, phone calls, email, and remote access.
- Replace faulty PC and server hardware, perform upgrades, and carry out routine hardware maintenance.
- Escalate unresolved or complex issues to senior-level support in a timely manner.
- Document all support activities and updates accurately in the company’s ticketing system.
- Monitor and follow up on critical client issues until resolution; proactively alert management of potential escalations or service disruptions.
- Provide support for software, antivirus, backup, and system-related issues where applicable.
- Assist in the setup, installation, configuration, and testing of computer systems, networks, and peripheral dev...