Location
Charlotte, North Carolina, United States
Posted
July 09, 2026
Job Description
We are seeking an IT Support Supervisor to oversee day-to-day technical support for employees across clinical and administrative departments. This role is responsible for helping ensure internal technology, user access, healthcare software, and support workflows operate smoothly in a privacy-focused, HIPAA-compliant environment.
Responsibilities
- Supervise daily IT support operations for clinical and administrative staff
- Provide hands-on technical support for escalated or time-sensitive issues
- Monitor support tickets, response times, resolution quality, and outstanding requests
- Assist with troubleshooting login issues, password resets, account access, email, VPN, connectivity, software errors, and basic hardware concerns
- Support user access to healthcare systems, EMR/EHR platforms, and internal applications
- Guide help desk or desktop support staff on ...