IT Support Specialist

Full-time IT & Technology

Job Purpose

The IT Support Specialist is responsible for providing first- and second-level technical support to ensure the stability, security, and efficiency of the company’s IT systems and network infrastructure. This role involves troubleshooting hardware, software, and networking issues, maintaining system performance, and ensuring smooth day-to-day IT operations. The IT Support Specialist plays a key part in maintaining business continuity through timely issue resolution, proactive system monitoring, and user support.

Responsibilities

• Offer first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system, etc.) and elevate complex issues when needed.
• Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance...