Location
quezon city, metro manila, Philippines
Posted
July 04, 2026
Job Description
Key Responsibilities
- Respond to telephone calls and email messages from users requesting assistance; log and keep records of customer/employee queries.
- Interpret problems and analyze possible causes of hardware and software failure.
- Identify computer hardware, software and telecommunications malfunctions and take appropriate action to resolve these issues while ensuring data and system integrity.
- Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
- Assist in conducting user application testing during program implementation, migration, and system maintenance.
- Perform desktop system maintenance/upgrades, including all desktop OS patches, and create/maintain documentation of instructional procedures (e.g., hardware/software installation) and/or knowledge‑based troubleshooting techniques.
- Maintain an inventory of computer ha...