Location
Overland Park, KS, United States
Posted
July 15, 2026
Job Description
Job Description
We are seeking an IT Support Specialist (Tier 2) to join a high-volume support team within a fast-paced corporate environment. This role will focus on resolving escalated technical issues that are not captured by Tier 1 support or automation, while delivering an exceptional customer experience. This is an opportunity for candidates looking to grow their career in IT, with strong training, exposure to enterprise tools, and long-term potential for conversion.
Key Responsibilities:
· Provide Tier 2 technical support primarily via phone support (with some chat support)
· Troubleshoot issues related to virtual desktop access, internal platforms, and user-facing systems
· Support retail hardware devices (mobility tools used for sales and inventory operations)
· Assist with access-related requests, including MFA enrollment and troubleshooting as well as user access issues and role-based permissions
· Triage and resolve issues escalated from Tier...
We are seeking an IT Support Specialist (Tier 2) to join a high-volume support team within a fast-paced corporate environment. This role will focus on resolving escalated technical issues that are not captured by Tier 1 support or automation, while delivering an exceptional customer experience. This is an opportunity for candidates looking to grow their career in IT, with strong training, exposure to enterprise tools, and long-term potential for conversion.
Key Responsibilities:
· Provide Tier 2 technical support primarily via phone support (with some chat support)
· Troubleshoot issues related to virtual desktop access, internal platforms, and user-facing systems
· Support retail hardware devices (mobility tools used for sales and inventory operations)
· Assist with access-related requests, including MFA enrollment and troubleshooting as well as user access issues and role-based permissions
· Triage and resolve issues escalated from Tier...