IT Support Specialist

HKT

Full Time Computer Occupations
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Location
Manila, Metro Manila, Philippines
Posted
June 10, 2026

Job Description

Job Summary:
The IT Support Specialist provides technical support to end-users, resolving hardware, software, and network issues in a 24x7 environment. This role ensures seamless IT operations, delivers excellent customer service, and maintains system uptime.


Key Responsibilities:

  • Respond to and resolve IT support tickets via phone, email, or ticketing system.

  • Troubleshoot hardware (laptops, desktops, peripherals) and software issues (MS Office, Windows, Linux).

  • Assist with user account management, including password resets and access permissions (e.g., JumpCloud, Active Directory).

  • Monitor and maintain network connectivity, VPN, and system performance.

  • Escalate complex issues to senior IT staff or vendors as needed.

  • Document resolutions and update knowledge base for recurring issues.

  • Support remote and on-site users, ensuring minimal downtime.

  • Verify and upd...

    • Job Details

    • Job Type
      Full Time
    • Category
      Computer Occupations
    • Date Posted
      June 10, 2026
    • Application Deadline
      July 20, 2026