Location
grimsby, niagara region, Canada
Posted
July 16, 2026
Job Description
IT Support Specialist (Level 1)
Grimsby, ON
About the Role
As the first point of contact for client IT support, you will resolve technical issues quickly, reduce downtime, and ensure every client interaction is positive, professional, and helpful. You will combine technical fundamentals with clear communication, empathy, and a service‑first mindset.
What You Will Do
- Be a friendly, knowledgeable first point of contact for IT support
- Respond to incoming tickets quickly and accurately, meeting SLA targets
- Troubleshoot and resolve common issues, including:
- Password resets
- Microsoft 365 and application support
- Connectivity and basic network issues
- Basic hardware troubleshooting
- Escalate complex issues when needed, with clear documentation
- Proactively update clients throughout the resolution process
- Document work clearly and accurately in the tic...