Location
Aldinga Beach, South Australia, Australia
Posted
April 24, 2025
Job Description
Company: Total Shape
Location: Remote
Salary: $3,500/month
Position Overview:
As an IT Support Specialist, you'll be the first point of contact for all technical support requests. You'll ensure our team has the tools and support to work efficiently by promptly resolving hardware, software, and connectivity issues.
Key Responsibilities:
Provide first-level support for technical issues via chat, email, and video calls
Troubleshoot software, hardware, and network-related problems
Install and configure software and applications
Maintain inventory of IT assets and tools
Support onboarding/offboarding processes for new and exiting employees
Document technical issues and solutions to build a knowledge base
Qualifications:
Proven experience in IT support or a similar role
Strong knowledge of Windows, Mac OS, and common office productivity tools
Familiarity with remote desktop applications and help desk software
Excellent communication and problem-solving skills
A...