IT Support (Level 1 & 2)

Full-time Computer Occupations

As part of the IT team, you will be involved in both user support (Level 1) and infrastructure/system administration (Level 2):

User Support (L1)

• Act as the first point of contact for IT-related issues (hardware, software, network)


• Diagnose and resolve incidents, ensuring fast and efficient support


• Install, configure and maintain workstations, laptops, and peripherals


• Manage user accounts, permissions and onboarding/offboarding processes


• Log and track incidents through the ticketing system

System & Infrastructure (L2)

• Maintain and monitor servers, networks, and IT systems to ensure performance and availability


• Troubleshoot and resolve hardware, software, and connectivity issues


• Participate in system updates, patches, and upgrades


• Support backup processes, security measures, and data protection strategies


• Contribu...