Location
kuala lumpur, kuala lumpur, Malaysia
Posted
June 02, 2026
Job Description
Client Support and Communication
- Respond promptly to client enquiries via phone, email, and ticketing system
- Handle frustrated or urgent clients calmly and professionally
- Acknowledge issues clearly, set expectations, and provide regular updates
- Take full ownership of assigned tickets until resolution
Troubleshooting and Issue Resolution
Perform first-level troubleshooting by:
- Reviewing documentation
- Checking logs and system behaviour
- Referring to past cases and known i...