Location
pacs del penedès, cataluña, Spain
Posted
June 19, 2026
Job Description
General Purpose: answer incoming calls, gather information to create support tickets in our ticketing system, escalate tickets to support teams, troubleshoot and solve IT-related issues, respond to inquiries, and ensure that end‑users can work smoothly with their technology tools.
Essential Duties
- Provide first‑level technical support to end‑users via phone, email, or chat, ensuring prompt and courteous assistance during After Hour times.
- Log and track all support requests in a helpdesk ticketing system, maintaining accurate and up‑to‑date records of issues and resolutions.
- Install and update software applications and hardware peripherals.
- Troubleshoot network connectivity issues, assisting with VPN access, Wi‑Fi problems, and basic network‑related inquiries.
- Educate end‑users on best practices and self‑help procedures, helping them resolve common IT problems independently.
- Escalate complex or unresolved is...