Location
toronto, on, Canada
Posted
June 27, 2026
Job Description
Become an IT Support Help Desk Associate at HearingLife in North York. This full-time role supports users by troubleshooting hardware and software issues, delivering a positive tech experience.
In this position, the Help Desk Associate serves as a key contact for IT support, managing issues through various channels. Your responsibilities include assisting with Level 1 inquiries and escalating complex problems to senior IT staff. You'll enhance user experience by providing timely support, logging all tickets accurately, and helping new employees onboard smoothly.
Key Responsibilities:
• Serve as primary contact for IT-related issues
• Deliver support through ticketing system, phones, and onsite
• Troubleshoot hardware and software for end users
• Onboard new staff, managing account setup and provisioning
• Maintain documentation of IT assets and inventory
Requirements:
• Post-secondary education in IT or related field preferred
• 1-3 years of experience in ...
In this position, the Help Desk Associate serves as a key contact for IT support, managing issues through various channels. Your responsibilities include assisting with Level 1 inquiries and escalating complex problems to senior IT staff. You'll enhance user experience by providing timely support, logging all tickets accurately, and helping new employees onboard smoothly.
Key Responsibilities:
• Serve as primary contact for IT-related issues
• Deliver support through ticketing system, phones, and onsite
• Troubleshoot hardware and software for end users
• Onboard new staff, managing account setup and provisioning
• Maintain documentation of IT assets and inventory
Requirements:
• Post-secondary education in IT or related field preferred
• 1-3 years of experience in ...