Location
manila, manila, Philippines
Posted
July 26, 2026
Job Description
The IT Support Executive is responsible for providing technical support to end users, ensuring timely resolution of hardware, software, and system-related issues. The role involves troubleshooting IT incidents, managing service requests, supporting IT infrastructure, and delivering excellent user support to maintain smooth daily operations.
Key Responsibilities
- Provide first-line technical support to end users for hardware, software, operating systems, and workplace applications.
- Troubleshoot and resolve IT issues related to desktops, laptops, mobile devices, software applications, network connectivity, and peripherals.
- Respond to user requests and incidents promptly, ensuring issues are resolved within agreed service level targets (SLA).
- Provide support for urgent and critical incidents, including identifying temporary solutions where required.
- Record, track, and maintain accurate documentation of i...