Location
woodlands, north, singapore country, Singapore
Posted
July 15, 2026
Job Description
The IT Support Engineer provides day-to-day technical support to end-users, performs routine system administration, ensures network and device reliability, and manages IT assets. This role requires troubleshooting skills, attention to detail, and the ability to communicate effectively with users at all levels.
Job Descriptions
1. End-User Desk Support (Tier 1):
- Receive and respond to support requests via phone, email, or other communication channels.
- Log all incidents and service requests into the Vistek Service Desk system.
- Troubleshoot and resolve end-user issues in a timely manner.
- Provide technical advice and recommendations to users.
- Monitor and follow up on all logged tickets to ensure timely closure.
2. Administration and Network Monitoring (Tier 2):
- Perform weekly checks on the Admin Portal to monitor network performance and system ev...