Job Description
Provide on-site and/or remote technical assistance to end-users, diagnose and troubleshoot technical problems. Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.). Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management. Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs. IT asset management and other adhoc duties as assigned. Knowledge of ITSM or ITIL will be an added advantage.
RequirementsGood knowledge of Windows OS, AD, Office 365, Intune and SharePoint. 2-3 years of relevant working experience, preferably from SI environment. Strong problem solving skills and positive attitude. Good coordination and communication skills with internal and external customers. Able to work independently with minimum supervision. Excellent customer management skills. Entry level candidates are ...