Job Description
About Steadfast Solutions
Steadfast Solutions is an Australian managed IT services provider (MSP) that businesses of all kinds rely on to keep their technology humming. We support small and medium organisations across many industries, making their IT secure, reliable and refreshingly hassle-free. Our service desk is growing, and we're after an engineer who loves solving problems and looking after people.
About the role
As an IT Support Engineer on our service desk, you'll be the friendly first and second point of contact for our clients, resolving day-to-day IT issues remotely and, when needed, on site. You'll work across Microsoft 365, Windows, networking and security, logging your work in Autotask and documenting as you go in IT Glue. This is a hybrid role based in Melbourne, splitting your time between our office and home.
What you'll be doing
- Responding to and resolving support tickets by phone, email and remote session, meeting our ...