Location
madrid, kingdom of spain, Spain
Posted
June 14, 2026
Job Description
Key responsibilities:
Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.
Provide Level 2 support for end-user devices, applications, and collaboration tools (onsite & remote)
Troubleshoot and resolve escalated issues from L1 within defined SLAs
Support Windows 10/11, macOS, and mobile platforms (iOS, Android)
Manage and support Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint)
Administer Active Directory, Azure AD, and user lifecycle management
Perform device provisioning using tools like Intune / Autopilot / SCCM
Diagnose hardware issues and coordinate with vendors for repairs/replacements
Support VPN, remote access, and hybrid work environments
Maintain accurate ticket updates in ITSM tools (ServiceNow, Jira, etc.)
Identify recurring issues and contribute to problem management
Collaborate wit...
Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.
Provide Level 2 support for end-user devices, applications, and collaboration tools (onsite & remote)
Troubleshoot and resolve escalated issues from L1 within defined SLAs
Support Windows 10/11, macOS, and mobile platforms (iOS, Android)
Manage and support Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint)
Administer Active Directory, Azure AD, and user lifecycle management
Perform device provisioning using tools like Intune / Autopilot / SCCM
Diagnose hardware issues and coordinate with vendors for repairs/replacements
Support VPN, remote access, and hybrid work environments
Maintain accurate ticket updates in ITSM tools (ServiceNow, Jira, etc.)
Identify recurring issues and contribute to problem management
Collaborate wit...