Location
Moss Houses, Cheshire, United Kingdom
Posted
June 06, 2026
Job Description
IT Support Engineer - Macclesfield
An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.
Key Responsibilities
Deliver technical support by managing and resolving service tickets in line with agreed SLAs
Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
Complete sales orders and project work within agreed timelines
Implement approved technical solutions remotely and onsite
Support continuous improvement of Service Desk technologies and processes
Develop and maintain operational procedures, technical documentation, and user guides
Monitor and respond to cyber security threats and vulnerabilities
Perform routine maintenance, including backups and network/device upda...
An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.
Key Responsibilities
Deliver technical support by managing and resolving service tickets in line with agreed SLAs
Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
Complete sales orders and project work within agreed timelines
Implement approved technical solutions remotely and onsite
Support continuous improvement of Service Desk technologies and processes
Develop and maintain operational procedures, technical documentation, and user guides
Monitor and respond to cyber security threats and vulnerabilities
Perform routine maintenance, including backups and network/device upda...