Location
dubai, dubai emirate, United-Arab-Emirates
Posted
July 28, 2026
Job Description
We are looking for an experienced IT Desktop Support professional to provide L1 & L2 assistance to our staff across desktops, laptops, printers, scanners, and networking environments.
Responsibilities
- Provide L1 and L2 technical support via phone, email, remote desktop, and in person.
- Diagnose and resolve hardware, software, operating system, printer, and network issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.
- Set up and manage user accounts, passwords, and permissions in Microsoft Active Directory and Microsoft 365.
- Configure and troubleshoot email clients such as Microsoft Outlook.
- Provide remote support using remote access tools.
- Log, track, prioritize, and resolve incidents through IT service management (ITSM) ticketing systems.
- Troubleshoot LAN, WAN, Wi‑Fi, VPN, DNS, DHCP, and TCP/IP connectivity issues.
- Install, update, and trou...