Location
kigali, kigali, Kenya
Posted
July 07, 2026
Job Description
The IT Support Engineer will manage, troubleshoot, and secure the company’s computer networks, hardware, and software. This role supports employees with technical issues, manages user access in Microsoft Entra ID, supports Microsoft 365, and helps ensure business operations run smoothly and securely.
YOUR IMPACT:
Administer Microsoft Entra ID, including password resets, account creation, user access management, OUs, and Group Policies.
Resolve Tier 1 and Tier 2 helpdesk tickets for employee technical issues.
Support Windows and macOS devices, hardware/software deployments, and endpoint troubleshooting.
Support Microsoft 365, Teams, Office 365, Google Workspace, Citrix VDI, and basic cloud environments.
Perform basic network troubleshooting, including TCP/IP, VPN, and connectivity issues.
Track IT assets, document solutions, manage inventory, and ensure endpoint compliance.
OUR REQUIREMENTS:
Strong knowledge of Microsoft 365, especially Entra ID.
Good under...
YOUR IMPACT:
Administer Microsoft Entra ID, including password resets, account creation, user access management, OUs, and Group Policies.
Resolve Tier 1 and Tier 2 helpdesk tickets for employee technical issues.
Support Windows and macOS devices, hardware/software deployments, and endpoint troubleshooting.
Support Microsoft 365, Teams, Office 365, Google Workspace, Citrix VDI, and basic cloud environments.
Perform basic network troubleshooting, including TCP/IP, VPN, and connectivity issues.
Track IT assets, document solutions, manage inventory, and ensure endpoint compliance.
OUR REQUIREMENTS:
Strong knowledge of Microsoft 365, especially Entra ID.
Good under...