Location
US, MA-FRAMINGHAM, United States
Posted
July 25, 2026
Job Description
Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.
Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and training new users. Additionally, they may be called to assist the IT Operations Team with other projects as time permits.
Key Responsibilities:
+ Coordinate imaging and shipping of laptops to new hires
+ Manage laptop inventory to ensure devices are on hand for upcoming needs
+ Assist with troubleshooting efforts for computer hardware a...
Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and training new users. Additionally, they may be called to assist the IT Operations Team with other projects as time permits.
Key Responsibilities:
+ Coordinate imaging and shipping of laptops to new hires
+ Manage laptop inventory to ensure devices are on hand for upcoming needs
+ Assist with troubleshooting efforts for computer hardware a...