Job Description
Role Summary
We are looking for L2 IT Support Engineers to deliver onsite end-user computing support across a large
enterprise office footprint. Engineers handle hands-on resolution of desktop, laptop, peripheral, A/V, and basic
infrastructure issues escalated from the L1 Service Desk, walking up to user desks where required.
Key Responsibilities
- Resolve L2 desktop/laptop/peripheral incidents escalated from the Service Desk.
- Perform hardware swaps, imaging, software installs, and Windows/Mac OS troubleshooting.
- Support Microsoft 365, Outlook, Teams, OneDrive, and basic Active Directory tasks.
- Manage IMAC (Install/Move/Add/Change) requests for end-user devices.
- Support meeting-room A/V (Teams Rooms, Zoom Rooms, Polycom, etc.) and printers.
- Maintain asset records in CMDB; tag and track all hardware movements.
- Provide VIP/executive desk-side support with a high-t...