Location
gerona, cataluña, Spain
Posted
July 07, 2026
Job Description
Key Responsibilities
- Provide Level 2 support for end-user devices, applications, and collaboration tools (onsite & remote)
- Troubleshoot and resolve escalated issues from L1 within defined SLAs
- Support Windows 10/11, macOS, and mobile platforms (iOS, Android)
- Manage and support Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint)
- Administer Active Directory, Azure AD, and user lifecycle management
- Perform device provisioning using tools like Intune / Autopilot / SCCM
- Diagnose hardware issues and coordinate with vendors for repairs/replacements
- Support VPN, remote access, and hybrid work environments
- Maintain accurate ticket updates in ITSM tools (ServiceNow, Jira, etc.)
- Identify recurring issues and contribute to problem management
- Collaborate with L3 teams, infrastructure, and security teams
- Assist in IT projects, rollouts, and system upgrades
- Ensure...