Job Description
Provide a short description of the Position: Supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. Provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day to day trouble tickets to providing teleconference/video conference support to agency staff.
Provide a list of the day-to-day tasks to be performed by the Selected Candidate: The consultant will serve as a dedicated resource providing technical support for agency employees at OASAS’ Kingsboro location. Under the direction of Enterprise Workplace Services management, the consultant will: . Monitor/oversee the local technical environment to ensure proper functi...