Location
taguig, metro manila, Philippines
Posted
July 28, 2026
Job Description
Job Summary
The IT Support Associate is responsible for delivering frontline technical assistance, ensuring smooth daily IT operations, supporting onboarding activities, and maintaining the organization’s hardware, software, and network environment. This role serves as the primary point of contact for end-user support and works closely with the IT Supervisor/Manager to uphold system reliability, security, and service quality.
Key Responsibilities
1. End-User Technical Support
- Provide Level 1-2 support for hardware, software, and network issues
- Troubleshoot workstation problems (OS errors, performance issues, application failures)
- Resolve printer, connectivity, and peripheral concerns
- Assist with account-related issues (password resets, MFA, access rights)
- Deliver on-site and remote support for employees across departments
- Provide meeting support (AV setup, projector/TV configuration, v...