Location
toronto, on, Canada
Posted
July 09, 2026
Job Description
Key Responsibilities
- Provide prompt and effective Tier 1 and Tier 2 technical support to employees and executives via phone, email, and in-person interactions.
- Utilize the Jira Service Management ticketing system to track, manage, and resolve support requests, ensuring timely updates and communication with end-users.
- Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.
- Maintain a high level of professionalism and deliver exceptional customer service in all interactions.
- Communicate complex technical information clearly and effectively to both technical and non-technical audiences.
- Build positive relationships with end-users by demonstrating patience, empathy, and a customer-focused attitude.
- Identify recurring issues and implement solutions to prevent future occurrences.
- Participate in continuous improvement initiatives to enhance IT support services and ...