IT Support Analyst

Palletforce

Full Time Computer Occupations
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Location
Newbury, England, United Kingdom
Posted
June 23, 2026

Job Description

Job Title: IT Support Analyst
Location: Burton-upon-Trent, DE14 2SY

Salary: £28,323.48 per annum, and after successfully completing your probation period, you’ll be eligible for a 10% salary uplift for out-of-hours work. This typically applies to one week in every three.

Closing Date: 14/07/2026


The Role:

In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams and provide excellent guidance and support.

Responsibilities:

  • Manage any incoming IT requests and identifying the appropriate priority and action to be undertaken.

  • Work with call-logging and ticketing software

  • Take ownership of cases and bring resolution to customer’s issues.

  • Manage user creation and account administration.

  • Provide hardware an...

    • Job Details

    • Job Type
      Full Time
    • Category
      Computer Occupations
    • Date Posted
      June 23, 2026
    • Application Deadline
      August 02, 2026