It support analyst (1st/2nd line)

Full-time Other-General

IT Support Analyst, 1st / 2nd Line Support, Service Desk

My client is a large financial organisation who is looking for an experienced IT Support Analyst to administer a busy IT Service Desk with internal customers and IT work streams.

You must have previous experience as a 1st/2nd Line IT Support Analyst and will have knowledge of most of the following:

2 years’ experience of working within an ITIL Servicedesk Strong 1st line and some 2nd line support experience Windows 7/8 operating systems Good working knowledge of MS Office 2003 and 2013 products Very strong customer facing and communication skills Excellent organisational skills Ability to work under pressure Clear and positive telephone manner Being a good “all-rounder” in terms of supporting all areas of IT Good team working skills Excellent communication skills (both orally and written) across all levels including both technical and non-technical staff and customers Self-motivated with the ability to ...