Job Description
Would you like to join an international atmosphere and be involved in projects across Europe and with impact worldwide having the opportunity to consolidate your career? This is your opportunity!
We are looking for a Support Agent to join our team!
Provide day-to-day technical support for customer-facing issues within the Digital Extras landscape by analysing, prioritising, tracking, and resolving support tickets where possible. Ensure prompt, accurate, and consistent feedback to customers and internal teams (Service & Operations, Customer Service, Product). Contribute to knowledge documentation and continuous improvement by identifying error patterns, sharing insights, and suggesting enhancements, while operating within the Service Operation Support coordination model. Collaborate closely with CAC and system owners, following agreed escalation paths for complex or unclear cases.
Tasks and Responsibilities
- Analyse, prioritise, track, and...