Location
vancouver, metro vancouver regional district, Canada
Posted
June 27, 2026
Job Description
Join Aritzia as an IT Specialist, where your focus will be on tech support and incident resolution. Champion user technology experiences and minimize operational disruptions.
In this role, you’ll act as the main tech support contact for end users, handling Level 1 incidents and fulfilling technology-related requests on time. Collaboration with various teams will be key to your success in managing major incidents and driving systemic improvements. Your insights will help shape better technology practices and prevent recurring issues for users.
Key Responsibilities:
• Manage tech support queries and incidents
• Provide efficient Level 1 support to users
• Fulfill all tech-related requests within agreed SLAs
• Coordinate response efforts with cross-functional teams
• Analyze incidents to prevent future occurrences
Requirements:
• Proven IT support skills, education, or certification
• Commitment to Aritzia’s culture and leadership values
• Ability to diagn...
In this role, you’ll act as the main tech support contact for end users, handling Level 1 incidents and fulfilling technology-related requests on time. Collaboration with various teams will be key to your success in managing major incidents and driving systemic improvements. Your insights will help shape better technology practices and prevent recurring issues for users.
Key Responsibilities:
• Manage tech support queries and incidents
• Provide efficient Level 1 support to users
• Fulfill all tech-related requests within agreed SLAs
• Coordinate response efforts with cross-functional teams
• Analyze incidents to prevent future occurrences
Requirements:
• Proven IT support skills, education, or certification
• Commitment to Aritzia’s culture and leadership values
• Ability to diagn...