IT Service Operations & Escalations Lead

OPUS IT Services Pte Ltd

Full-time Other-General
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Location
singapore, singapore, Singapore
Posted
July 24, 2026

Job Description

OPUS IT Services Pte Ltd is seeking an IT Infra professional to support the Desktop Infrastructure team in overseeing vendor services and ensuring SLA compliance in Singapore. The role includes supervising Priority Support, acting as an escalation contact, and administering Adobe licensing alongside SD/DE reporting.

Responsibilities also cover reviewing hardware service requests, PSM loans, asset management, and supporting Smart Locker, DEX, and ServiceNow-DEX integration initiatives as part of

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