It service manager – itil – msp

Full-time Other-General

IT Service Manager – ITIL – MSP

Location: North West

Industry: IT

Salary: £70000 - £80000 per annum + Pension, Medical, Gym

Posted: 18/03/2024 Description

IT Service Manager, IT Service Operations, Projects, External Clients, Managed Services, Primary Customer Contact, MSP, Software House / Vendor continuous improvement, ITILv4, creating the framework – Up to 80 K – office‑based job.

Are you a visionary within IT Service Delivery? Can you create an ITIL service delivery environment from scratch? Do you have experience working with external customers and partners?

Role Overview

Reporting to the Head of Projects, you will be the primary service management contact for the customer, manage customer expectations, and ensure all engagements drive the customer’s experience in line with the contracted services. You will manage service delivery targets, define SLA’s and KPI’s, conduct service review meetings, continuous improvement meetin...