IT Service Manager (gn) full-time / part -time (hybrid)

DKV Mobility

Full-time Operations Specialties Managers
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Location
Ratingen, North Rhine-Westphalia, Germany
Posted
July 08, 2026

Job Description

What you can expect

  • You take ownership of IT service management in line with ITIL principles and ensure the effective implementation of IT governance for the company-wide risk assessment platform.
  • You develop and maintain service catalogs, SLAs, KPIs, and process documentation while overseeing the monitoring and operation of key applications and services, including Azure, Azure Functions, Azure ML, and Snowflake.
  •  You manage and optimize relationships with external data providers, support the definition and procurement of new services, and contribute to the selection of new service providers.
  • You lead the resolution of IT incidents and coordinate the rapid restoration of business operations by efficiently directing activities across application and infrastructure service delivery teams.
  • You collaborate closely with development teams, external partners, and other stakeholders to coordinate IT-related process improvements and system enhancements...

    • Job Details

    • Job Type
      Full-time
    • Category
      Operations Specialties Managers
    • Date Posted
      July 08, 2026
    • Application Deadline
      August 17, 2026