Location
regina, division no. 6, Canada
Posted
July 11, 2026
Job Description
Drive IT service excellence as the IT Service Management Leader at Kyndryl in Regina, Saskatchewan. Oversee strategic initiatives and a high-performing team while fostering digital service maturity.
As the Manager, IT Service Management, you will guide the governance and development of ITSM capabilities. This pivotal role requires strategic leadership and the ability to manage key ITSM processes, enhancing operational maturity and customer outcomes. Collaborate with internal and external stakeholders to ensure alignment with business objectives and industry standards.
Key Responsibilities:
• Establish and execute ITSM vision and roadmap
• Own ITSM processes, policies, and performance governance
• Lead initiatives for service improvement and operational excellence
• Build relationships with customers and executive stakeholders
• Manage risk and ensure service delivery commitments
Requirements:
• Degree in IT or r...
As the Manager, IT Service Management, you will guide the governance and development of ITSM capabilities. This pivotal role requires strategic leadership and the ability to manage key ITSM processes, enhancing operational maturity and customer outcomes. Collaborate with internal and external stakeholders to ensure alignment with business objectives and industry standards.
Key Responsibilities:
• Establish and execute ITSM vision and roadmap
• Own ITSM processes, policies, and performance governance
• Lead initiatives for service improvement and operational excellence
• Build relationships with customers and executive stakeholders
• Manage risk and ensure service delivery commitments
Requirements:
• Degree in IT or r...