Location
toronto, on, Canada
Posted
July 10, 2026
Job Description
Elevate your career as an ITSM Analyst with a hybrid model at a leading bank in Toronto, Ontario. Apply your expertise in ITIL and ServiceNow to enhance IT Service Management processes.
We are seeking a skilled ITSM Analyst to join our Technology Infrastructure team, which operates within a large enterprise environment. This role focuses on supporting IT Service Management processes and governance activities, particularly in Change Management and process improvement. You will engage with stakeholders and contribute to daily operational excellence, making this a rewarding opportunity for ITIL and Service Management enthusiasts.
Key Responsibilities:
• Support Change Management governance activities
• Facilitate Daily CAB and Weekly Change Advisory Board meetings
• Enhance Incident, Problem, and Change Management processes
• Maintain ITSM process documentation and standards
• Develop and analyze ITSM process reporting and KPIs
Requirements:
• 2 to 3+ years of e...
We are seeking a skilled ITSM Analyst to join our Technology Infrastructure team, which operates within a large enterprise environment. This role focuses on supporting IT Service Management processes and governance activities, particularly in Change Management and process improvement. You will engage with stakeholders and contribute to daily operational excellence, making this a rewarding opportunity for ITIL and Service Management enthusiasts.
Key Responsibilities:
• Support Change Management governance activities
• Facilitate Daily CAB and Weekly Change Advisory Board meetings
• Enhance Incident, Problem, and Change Management processes
• Maintain ITSM process documentation and standards
• Develop and analyze ITSM process reporting and KPIs
Requirements:
• 2 to 3+ years of e...