Location
kuala lumpur, kuala lumpur, Malaysia
Posted
June 03, 2026
Job Description
IT Service Desk Support
The IT Service Desk Support is responsible for providing First Call Resolution (FCR) technical support via phone, self-service tickets and live chat. He/She will ensure tickets raised as per channels are responded in a timely manner. This role also requires first level troubleshooting on all reported incidents and to escalated incidents to 2nd level resolver groups as per work instructions.
Make an Impact by:
- Identifies and resolves customer issues and enquiries completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level.
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage cust...