Two95 International Inc.
· Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, and any other interactions.
· Provide accurate and thorough solutions to end user interactions. Escalate or transfer incidents as appropriate.
· Provide information to end users regarding the status of their incidents or requests.
· Troubleshoot PC hardware and software problems; perform software installations and upgrades.