IT Service Desk Apprentice

MSC Mediterranean Shipping Company

Full-time Computer Occupations
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Location
Suffolk, England, United Kingdom
Posted
July 10, 2026

Job Description

IT Service Desk Apprentice

Full time, apprenticeship (up to 18 months)

We are looking for a motivated individual with a passion for IT to join our Service Desk team. This is a great opportunity to develop your technical skills, provide first-line support to users, and build a rewarding career within a supportive and progressive IT department.

How you will help us and what you can expect

  • Troubleshoot laptop, mobile and system problems, diagnose and solve hardware/software Incidents/problems
  • Be the first point of call for all our users
  • Escalating IT issue to the Service Desk Supervisor where necessary
  • Incident and problem management
  • Completing Internal user moves including patching & cabling
  • Asset/Configuration, Item Management
  • Performing basic administrative support duties, as required, to meet specific operational objectives
  • Setting up new users and disabling expired accounts in acc...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      July 10, 2026
    • Application Deadline
      August 19, 2026