IT Service Desk Analyst

Full-time Other-General

Provide Level 1 support to KFC restaurant team members via telephone, email and online in response to technology incidents, service requests and how-to inquiries from initial contact to final resolution.

Responsibilities

• Provide efficient and courteous customer service via telephone, email or online
• Provide process related training to users, as necessary
• Adhere to departmental processes and procedures
• Contribute to improve the maturity of current operating processes and procedures

Cross-Functional Collaboration (5%):

• Work with other supportteams and/or 3rd party support partners to troubleshoot and resolve complex issues
• Actively participate in team training sessions (formal /informal)

Qualifications

• Education/Certifications
  • Required:
    • Technical College degree or equivalent work experience
  • Preferred:...