Job Description
IT Service Desk Analyst – Level 2
At MECCA, we’re all about creating exceptional experiences — for our customers and our teams. Our Technology team plays a critical role in keeping our business running smoothly, and we’re looking for an IT Service Desk Analyst – Level 2 to help us do just that.
If you love solving complex technical problems, supporting others, and continuously improving how technology services are delivered, this could be the role for you.
The Role You Could Play
As a Level 2 IT Service Desk Analyst, you’ll be the escalation point for more complex technical issues and a key contributor to improving service desk capability across MECCA.
You’ll:
Provide second-line support for incidents and service requests escalated from Level 1
Troubleshoot and resolve complex issues across hardware, software, networks, POS systems and business applications
Monitor and m...