Location
sandton, gauteng, South-Africa
Posted
July 04, 2026
Job Description
About the job IT Service Delivery Manager
Minimum Requirements
- Matric (Grade 12)
- Professionally qualified and experienced specialists / middle management
Responsibilities
- Oversee the delivery of outsourced infrastructure services to the SLA
- Provide world class technology user experience
- Ensure correct processes are in place
- Ensure escalation procedures are clear and followed
- Adhere to agreed team operating model
- Ensure service requests are captured by 3rd party, Dimension Data, as per agreed operating model in CA Service Desk
- Scope work for all major maintenance and project activities
- Ensure project and maintenance activities are scheduled prioritised and updated in the master plan
- Work with the team to collectively coordinate and prioritise activities
- Build and maintain professional working relationships with all stake...