IT Service Delivery Manager

Michael Page

Permanente Operations Specialties Managers
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Location
Medellín, Antioquia, Colombia
Posted
July 07, 2026

Job Description

Descripción

  • Lead and manage IT service delivery operations, ensuring high performance across support teams and service functions.
  • Design and implement ITSM processes aligned with ITIL best practices, including Incident, Problem, Change, and Configuration Management.
  • Drive continuous improvement initiatives to enhance service quality, efficiency, and user experience.
  • Manage service performance through KPIs, SLAs, and reporting, providing insights to senior leadership.
  • Coordinate major incidents, ensuring effective communication, timely resolution, and root cause analysis.
  • Oversee vendor performance, ensuring contractual compliance and continuous service improvement.
  • Collaborate with cross-functional teams to align IT services with business needs.
  • Lead ServiceNow optimisation and adoption, including workflows and service enhancements.
  • Ensure compliance with internal policies, governance standards, an...

    • Job Details

    • Job Type
      Permanente
    • Category
      Operations Specialties Managers
    • Date Posted
      July 07, 2026
    • Application Deadline
      August 16, 2026