Location
South-Africa, gauteng, South-Africa
Posted
July 24, 2026
Job Description
IT Service Delivery Manager – ITIL
Location: North West
Industry: IT
Salary: £70000 - £80000 per annum + Pension, Medical, Gym
Posted: 11/03/2024
Service Delivery Manager in an IT Service Operations role within a software house/vendor, focusing on continuous improvement, ITILv4, Change Control, Incident & Problem Management. The position is office based.
Key Responsibilities Reporting to the Head of Projects, serve as right‑hand in Service Delivery, focusing on strategy consolidation and continuous improvement. Develop and maintain a fully operational ITIL service environment, ensuring proactive & reactive processes. Manage change control and problem management in high‑pressure, fast‑paced IT departments. Engage external customers and communicate with IT & engineering professionals. Lead initiatives for service delivery improvement and stakeholder management. Key Qualifications Extensive ITIL experience and proven track record in building ITIL ser...